Terms and Conditions

Disclaimer

Karnac Books is providing this site on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties. In addition, Karnac Books makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site.

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Karnac Books howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law. Neither Karnac Books nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Karnac Books reserves the right at any time to revise its prices without notice. All orders for products are subject to availability and Karnac Books reserves the right to refuse to supply to any individual or company for whatever reason.

All brand names, product names and titles and copyrights used in this site are trade marks or trade names or copyrights of their respective holders.

No permission is given by Karnac Books in respect of the use of any such brand names, product names or titles or copyrights and such use may constitute an infringement of the holder's rights.

Karnac Books uses Secure Socket Layer (SSL) to protect your credit/debit card information and assist your shopping experience. However, any losses incurred or sustained by customers who transmit information by means of email or other internet link shall be borne solely and exclusively by that customer and in no event shall any such losses in whole or in part be borne by Karnac Books. If you are using a public computer, you must sign out when you have finished shopping.

If you discover that goods have been ordered using your credit/debit card by someone not authorised to do so, Karnac Books will refund to you the money it receives provided that:

(a) you inform your credit/debit card company and Karnac Books of the unauthorised purchase as soon as you discover it; and

(b) you co-operate with your credit/debit card company, Karnac Books and, if necessary, the police in relation to the unauthorised use.

Copyright

All design, text, graphics and the selection or arrangement thereof are the copyright of Karnac Books. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with Karnac Books or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of Karnac Books is strictly prohibited.

Terms and Conditions for the Supply of Karnac Books Products

The contract between us

Karnac Books must receive payment of the whole of the price for the goods that you order before your order can be despatched. Orders are charged at the time of despatch, and only items being despatched at the time are charged for; once payment has been received Karnac Books will confirm that your order has been processed by sending an email to you at the email address you provide in your order form. Karnac Books' receipt of your payment brings into existence a legally binding contract between us.

Price

Karnac Books reserves the right at any time to revise its prices without notice, and Karnac Books makes no representations or warranties about the accuracy of said prices. However, we will take all reasonable steps to inform customers of any price changes before orders are processed and charges are made, and will give customers the option of cancelling any orders before said charges are brought into effect.

You will be required to pay extra for delivery to some destinations or by certain delivery methods (such as overnight, courier or signed-for services) and it might not be possible for us to deliver to some locations.

Withdrawal by you from the contract

You may withdraw your order for goods at any time up to the end of the fourteenth day after receipt of your order even if you have then already received the goods. You do not need to give Karnac Books any reason for withdrawing your order nor will you have to pay any penalty.

The only circumstances in which you cannot withdraw your order are where you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered.

To withdraw your order you must notify Karnac Books in writing at the address set out in the Karnac Books contact details page of this Web site.

If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must send them back to the Karnac Books contact address at your own cost and risk. If you withdraw your order but Karnac Books has already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to Karnac Books at the Karnac Books contact address at your own cost and risk as soon as possible.

Once you have notified Karnac Books that you are withdrawing your order, any sum debited to Karnac Books from your credit/debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by Karnac Books in the condition they were in when delivered to you.

Availability of goods you order

If Karnac Books has insufficient stock to deliver the goods ordered by you, any sum debited by Karnac Books from your credit/debit card will be re-credited to your account and Karnac Books will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Karnac Books will not be obliged to offer any additional compensation for disappointment suffered.

Delivery of goods to you

Karnac Books will deliver the goods ordered by you to the address you give Karnac Books for delivery at the time you make your order.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and Karnac Books will not be liable for their loss or destruction.

Liability

If the goods Karnac Books delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Karnac Books shall have no liability to you unless you notify Karnac Books in writing at the Karnac Books contact address of the problem within 10 working days of the delivery of goods in question.

If you do not receive goods ordered by you within 30 days of the date on which we despatched them to you (with the exception of items sent via surface post), Karnac Books shall have no liability to you unless you notify Karnac Books in writing at the Karnac Books contact address of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to Karnac Books under this condition, Karnac Books' only obligation will be, at its option:-

  • to make good any shortage or non-delivery;
  • to replace or repair any goods that are damaged or defective; or
  • to refund to you the amount paid by you for the goods in question in whatever way Karnac Books chooses.

Karnac Books will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Karnac Books under this condition and Karnac Books shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under the paragraph above.

Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit Karnac Books' liability to you for any death or personal injury resulting from its negligence.

Force Majeure

Karnac Books shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Invalidity

If any part of these conditions is unenforceable (including any provision in which Karnac Books excludes its liability to you) the enforceability of any other part of these conditions will not be affected.

Governing Law

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.

Entire Agreement

These terms and conditions, together with the current Karnac Books Web site prices, delivery details and Karnac Books contact details, set out the whole of our agreement relating to the supply of the goods to you by Karnac Books.

These terms and conditions cannot be varied except in writing signed by a director of Karnac Books. In particular nothing said by any sales person on behalf of Karnac Books should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by Karnac Books. Karnac Books shall have no liability for any such representation being untrue or misleading.

Interpretation

In these terms and conditions:-

  • "Karnac Books" means Karnac Bookshop Ltd;
  • any connected organisation that actually supplies goods ordered by you and any successor to its business;
  • "working day" means every day of a calendar year apart from weekends and statutory and public holidays;
  • "us" means Karnac Books and you together; and
  • "you" and "your" means the person ordering goods under these terms and conditions.

Returns

If you have bought a book online and would like to return it, you can do so by returning the item to our mail order department or in person at any of our stores. All you need is the book and your Karnac Books receipt. As long as it is in the condition in which it was received, we will willingly exchange it or give you a Karnac Books credit note to match the value of the book on the receipt. The value of this credit will be deducted from the value of your next order.

* If the book is damaged when you receive it, we will fully refund your credit/debit card to match the value of the book on the receipt, including the postage.

* Please note that Karnac Books cannot refund postage.

Contact Address

Karnac Books,
118 Finchley Road,
London,
NW3 5HT,
UK

Sign up for our weekly Karnac News email   Sign up to our postal mailing list   Sign up for postal updates